DVMETAL PRO
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Primary and recycled non-ferrous metals in six product groups.

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Privacy Policy

Last updated: 29 September 2026

1. Introduction

Welcome to DVMETAL PRO ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit dvmetal.pro or interact with our metals trading and supply services.

2. Information We Collect

Depending on how you interact with our website and services, we may collect and process the following personal data:

  • Contact & Project Data: Full name, email address, phone number, company name, website URL, and any specific details, requirements, or messages you provide in contact forms or requests for quotation.
  • Communication & Engagement Data: Records of correspondence, responses to commercial offers, and information related to customer support or ongoing client orders.
  • Technical & Usage Data: IP address, browser type and version, operating system, device details, pages visited, time spent on pages, and other analytics data collected automatically when you navigate our site.

3. How We Use Your Information

We process your personal data for the following business purposes:

  • Inquiry Handling & Quotes: To respond to your requests, evaluate inquiries, and prepare price quotes or commercial offers.
  • Service Delivery: To manage, execute, and deliver the supply of metals, alloys, and related logistics services.
  • Client Communication & Account Management: To send administrative messages, order updates, invoices, and essential technical notices.
  • Marketing & Retention: To send follow-up communications, newsletters, promotional offers, and retention campaigns related to our services (you may opt out at any time).
  • Website Improvement & Analytics: To analyze website usage, measure marketing effectiveness, and optimize user experience.
  • Legal & Administrative Compliance: To fulfill legal, tax, and accounting obligations or defend against legal claims.

4. Legal Basis for Processing (GDPR)

We process personal data in compliance with the General Data Protection Regulation (GDPR) based on:

  • Contractual Obligations / Pre-contractual Steps: To take steps at your request prior to entering into a contract or to fulfill an existing contract.
  • Consent: When you give explicit consent (e.g., subscribing to newsletters, accepting cookies, or submitting contact forms).
  • Legitimate Interests: To develop and expand our business, improve our services, maintain security, and send client retention communications.
  • Legal Obligation: To comply with statutory requirements (such as tax and accounting laws).

5. Service Providers & Data Sharing

We do not sell, rent, or trade your personal data. We only share information with trusted third parties who assist us in operating our website and delivering services, including:

  • Hosting & Infrastructure: Cloud hosting providers and web infrastructure services.
  • Communication & CRM Tools: Email service providers, outreach/retention tools, and client relationship management systems.
  • Analytics & Marketing: Analytics platforms (e.g., Google Analytics) and marketing tools.
  • Legal & Regulatory Bodies: When required by law, regulation, court order, or governmental request.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to ensure core website functionality, analyze traffic, and improve user experience. You can manage your cookie preferences through your browser settings or via our website’s cookie notice.

7. Data Security & Retention

  • Security: We apply technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.
  • Retention: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, deliver our services, resolve disputes, or comply with statutory retention periods (such as accounting and tax requirements).

8. Your Data Protection Rights

Under applicable data protection laws (including the GDPR), you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data ("right to be forgotten").
  • Restriction: Request restriction of processing under certain circumstances.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or direct marketing/retention outreach.
  • Withdraw Consent: Withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected].

10. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible.

We encourage you to review this privacy policy frequently to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy or how your personal data is handled:

  • Company: DV Metal Pro SIA (40203126452)
  • Website: https://dvmetal.pro
  • Email: [email protected]